Shipping policy

Voici une politique d'expédition (Shipping Policy) rédigée sur mesure, en anglais, en reprenant les éléments exacts que nous avons intégrés dans vos fiches produits (expédition en 24h, livraison offerte à partir de 230 EUR, et votre politique spécifique sur les taxes).

Vous pouvez copier-coller ce texte directement dans Paramètres > Politiques > Politique d'expédition sur votre boutique Shopify :

Shipping Policy

Order Processing We strive to get your order to you as quickly as possible. All orders are processed and dispatched from our warehouse within 24 business hours of being placed (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates & Delivery Times We partner with reliable carriers (including UPS, PostNL, and local postal services) to ensure your items arrive safely.

  • Free Shipping: We are pleased to offer free delivery on all orders over 230 EUR.

  • Standard & Express Shipping: For orders under 230 EUR, the delivery cost and estimated delivery time will be calculated and displayed securely at checkout based on your exact location.

Please note that delivery times are estimates provided by the carriers and do not account for potential customs clearance delays.

Order Tracking As soon as your package leaves our facilities, you will receive a shipping confirmation email with a tracking link. You can use this link to monitor the progress of your delivery in real time. Please allow up to 24 hours for the tracking information to update after receiving the email.

Customs, Duties, and Taxes We ship globally with a clear and transparent tax policy:

  • DDP (Delivered Duty Paid): When ordering from within the EU, United States, United Kingdom, Norway, Switzerland, or Saudi Arabia, all additional charges such as VAT/tax and customs duties are included in the given price. You will not face any unexpected fees upon delivery.

  • DDU (Delivered Duty Unpaid): For all other regions, prices exclude VAT/tax and duties. As the recipient, you are responsible for paying any import duties, customs fees, or local taxes required by your country to release the package from customs.

Failed Deliveries and Returned Packages Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect or incomplete address, or if it is unclaimed at the carrier's pickup location, we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Damaged Packages While we take great care in packing your order, damages or losses during transit can occasionally happen. If your package arrives damaged, or if your tracking shows as "Delivered" but you have not received it, please contact us immediately so we can investigate with the carrier.

Contact Us If you have any questions or need further assistance regarding your shipment, please do not hesitate to contact our customer support team at info@axel-arigato.com. We are here to help!