Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at justice38140@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at justice38140@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at justice38140@gmail.com.

Returns We want you to be completely satisfied with your purchase. If you change your mind or are not fully happy with your item, we offer a hassle-free return policy. You have 30 days from the date of delivery to return your order for a refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the exact same condition that you received it. It must also be in the original packaging, with all tags and accessories attached. Please note: footwear must be tried on a carpeted surface to prevent any scratching to the soles.

How to Initiate a Return To start a return, please contact our customer service team at info@axel-arigato.com with your order number and the reason for the return. We will provide you with a prepaid return shipping label and detailed instructions on how to send your package back to us.

Refunds Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 business days. Please note that original shipping costs (if any) are non-refundable.

Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@axel-arigato.com.

Exchanges If you need a different size or color, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

2. Review Policy

Customer Feedback At our store, we highly value transparency and authentic feedback from our community. Customer reviews help us improve our products and assist other shoppers in making informed decisions.

Authenticity and Verification We strive to ensure that all reviews published on our website are from genuine customers who have actually purchased and experienced our products. We may use third-party verification tools to confirm that reviews are tied to verified orders.

Review Moderation All submitted reviews are subject to moderation before being published on the product pages. We reserve the right to reject or remove reviews that violate our community guidelines. A review may be rejected if it contains:

• Offensive, abusive, discriminatory, or inappropriate language.

• Spam, promotional content, or links to other websites.

• Personally identifiable information (such as phone numbers, addresses, or personal email addresses).

• Content entirely unrelated to the product itself (e.g., exclusively reviewing the shipping carrier).

We will never alter the core message or rating of a genuine product review. Both positive and negative reviews are published as long as they adhere to the guidelines above.

Customer Service Issues If you have experienced an issue with shipping, a defective product, or a customer service matter, we kindly ask that you reach out to our support team at @axel-arigato.com before leaving a review. This allows us the opportunity to resolve your issue quickly and directly.

Usage Rights By submitting a review, you grant us the non-exclusive right to use, reproduce, and display your review (including your submitted name or nickname) on our website, social media channels, and marketing materials.